•  
    46.000 products
    maximum variety
  •  
    Free returns
    as easy as it can be
  •  
    Customer care
    personal & competent
  •  
    Safe shopping
    thanks to SSL technology

Datenschutzinformationen

1. Data Collection and Processing

We at POLO Motorrad und Sportswear GmbH, take the protection of your personal data very seriously and strictly comply with the statutory regulations of the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG) within the scope of data collection, processing and use.

In principle, you may visit our website without providing any personal data. Personal data, such as e.g. last name, first name, address, e-mail address, birth date, customer number or IP address are collected on this website only to the extent necessary, such as e.g. for order processing purposes, creditworthiness checks, use of the "My POLO" area, participation in prize games and to contact us.

2. Protection of Your Personal Data

We attach the greatest importance to the protection and security of your data. For this reason, we encrypt your data using SSL (Secure-Socket-Layer) encryption when you visit our Online Shop. SSL encryption is one of the most secure and most popular encryption methods used on the Internet. SSL encryption is used in particular for the transmission of sensitive data.

3. Use and Disclosure of Personal Data

We use the data you provide for the initiation and processing of your order. If you are a registered user in our system, you will receive up-to-date sales brochures or other information about POLO conveniently by mail and free of charge to your home address. Should you no longer be interested in using this service, please send us a message to the address below.

We will pass on your personal data to contractors (e.g. package and transportation service providers, printing shops or letter-shops) for order processing purposes or distribution of catalogs and current offerings. In any case, your personal data will be treated with confidentiality. For the deliveries on account, bank collection or for financing purposes, we will check creditworthiness information for German and Austrian customers with SCHUFA Holding AG, Kormoran Weg 5, 65201 Wiesbaden, or at infoscore consumer data GmbH, Rheinstr. 99, 76532 Baden-Baden. Otherwise, your data is not passed on to any third party.

We expressly note that we collect or use probability values regarding your future conduct within the scope of risk control for decision making purposes, such as regarding the conclusion, implementation or termination of this contractual relationship. Address data is also used for the calculation of these probability values.

We also use your data to communicate with you on orders, products and marketing offers and to make placing your orders on this website even more convenient and more individual, as well as to focus your interest on products you have shown particular interest in or that could be of interest to you. This service also includes providing you with information per e-mail on the content of shopping carts that you did not purchase.

We will use your e-mail address for our own advertising purposes when you subscribe to our Newsletter, until you unsubscribe. You may unsubscribe at any time using the subscription cancellation link, which is contained in each Newsletter. You may also revoke your consent to receive the Newsletter at any time by written notification to the address below. Should you have a customer account, you can also manage your Newsletter subscription within the "My POLO" area.

You have the right to object to the use of your personal data for advertising, market research or opinion polling purposes. You may send your objection per e-mail to service@polo-motorrad.com or per mail to:

POLO Motorrad und Sportswear GmbH, - Kundenbetreuung -
Polostraße 1

41363 Jüchen

According to Section 34 German Federal Data Protection Act, you may request information on the purpose and origin of your stored personal data at any time free of charge. According to Section 34 German Federal Data Protection Act, you may also request correction or deletion of your data. If the deletion of your data is not permitted due to statutory retention periods, your data will be blocked according to Section 35 German Federal Data Protection Act.

4. Use of Cookies

We use Cookies on our website. Cookies are text files that the browser stores on the hard drive. This data contains information on the Internet pages you visited and which advertising you have seen. In no event do Cookies facilitate the identification of personal data, such as e.g. name, address, e-mail address etc.
Operators of websites in the Internet use Cookies for example to check, if you are permitted to access the information on a web page. Your browser does not require a special setting so that Cookies can be stored on your computer. The standard setting of your browser accepts Cookies and stores Cookies e.g. in a directory with the name "Temporary Internet Files", because Cookies do not represent a security risk.
If you do not want that POLO Motorrad und Sportswear GmbH, as well as the associated operators and partners use Cookies, you can deactivate this function in your Browser. Please refer to the help dialog of your browser for additional information.
If you accept our Cookies, permanent Cookies remain on your computer, unless you delete these Cookies. Session Cookies expire 1 hour after their last activity. Please note, however, that deactivation of Cookies may restrict the use of the website and the offered services.

A Cookie is set for a period of 365 days, if you permanently store information on your bikes in our Bike database. The stored information on your bikes allows us to always display the fitting parts for your bike. In addition, we can use this Cookie to provide you with fitting offerings for your bike outside of the Webshop.

5. Webtracking / Web Analysis

5.1 Use of Econda Webtracking

We collect and store anonymized data based on econda GmbH solutions and technologies for the adequate design of our offerings, as well as the optimization of our website and all electronic and postal communication. Based on this data, user profiles are generated using pseudonyms. For this purpose Cookies are used that enable recognition of an Internet Browser. User profiles are, however, not matched with pseudonym data, unless the user provides his or her express consent. In particular IP addresses are made unrecognizable such that user profiles cannot be assigned to IP addresses.

By accepting these POLO Cookie provisions, the user of this website declares his or her consent to matching the pseudonym to the collected data and generated profiles.

Users of this website may object to the future collection and storage of this data here. The objection only applies to the device and web browser in which the Opt-Out-Cookie is set. Please repeat this procedure for all other devices if necessary. If you delete the Opt-Out-Cookie then we will store your inquiries once again.

5.2 Use of Google Analytics Web Analysis

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "Cookies", text files that are stored on your computer enabling an analysis of your usage of the relevant website. In general, the information created by the Cookie regarding your usage of this website is transmitted to and stored on a Google server in the USA. If IP anonymizing is enabled on this Web page, your IP address will, however, be truncated by Google prior to its transmission, if such transmission takes place from within a member state of the European Union or another state party to the Agreement on the European Economic Area. The full IP-address is transmitted to and truncated on a Google server in the USA only in exceptional cases. On behalf of the operator of this website, Google will use this information to analyze the usage of this website by you, to compile reports regarding the activities on this website and to provide additional services to the operator of this website related to the usage of this website and the Internet.  The IP-address transmitted by your browser within the scope of Google Analytics is not merged with other data of Google. You can prevent the storage of such Cookies if you instruct your browser accordingly; please note, however, that if your browser setting prevents the storage of such Cookies, that you may not have full access to all of the functions of this website. In addition, you can prevent the transmission of the data to Google, that is created by the Cookie and that relates to your usage of this website (including your IP address) by downloading and installing the browser plugin available under: tools.google.com/dlpage/gaoptout You may access additional information on Google Analytics and data protection at: www.google.com/intl/de/analytics/privacyoverview.html. We use the Google Analytics Code gat._anonymizeIp() to ensure anonymized collection of IP addresses.

Alternative to the browser plugin or within Browsers on mobile devices, please click the following link to set an Opt-Out-Cookie, which prevents data collection by Google Analytics on this website in the future (this Opt-Out-Cookie only works in this browser and only for this domain. If you delete your Cookies in this browser, you must click this link again): Deactivate Google Analytics

6. Use of Facebook Social Plugins (Like-Button)

This website uses so-called Social Plugins ("Plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). You can identify the Plugins by the Facebook-Logo or the "Like-Button" ("Gefällt mir") on our website. You may access an overview of the Facebook Plugins and their appearance here: developers.facebook.com/docs/plugins
Your browser establishes a direct link to the servers of Facebook, when you access a page of our website that contains such a Plugin, The content of the Plugin is transmitted by Facebook directly to your browser and integrated by the Plugin into the website.
Through integration of the Plugins, Facebook obtains the information that you have visited the specific page on our website, even if you do not maintain a Facebook account or you are not currently logged in to Facebook. Your Browser transmits this information (including your IP address) directly to the Facebook servers located in the USA. Your information is stored there.
Facebook can assign your website visit directly to your Facebook account, if you are logged onto Facebook. If you interact with the Plugins, for example, if you click the “Like Button", the respective information is also directly transmitted to and stored on the Facebook servers. In addition, this information is published on Facebook and is also shared with your Facebook friends.
Facebook may use this information for advertising and market research purposes, as well as the adequate design of Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, e.g. to analyze your use of our website regarding advertising Facebook displays when you use Facebook, to inform other Facebook users on your activities on our website and to provide additional services associated with the use of Facebook. We expressly note that we as the provider of this website do not have any knowledge of the transmitted data's content, as well as the use of such data by Facebook.
If you do not want Facebook to assign the data Facebook collected from our website to your Facebook account, please ensure that you have logged off from Facebook prior to visiting our website.
Please refer to Facebook's data protection notices regarding purpose and scope of data collection, processing and use of the data by Facebook, as well as your respective rights and browser setting options that are available to protect your privacy: www.facebook.com/policy.php

7. Use of Google+ Plugins (e.g. "+1" Button)

We use on our website so-called Social Plugins ("Plugins") of the social network Google+, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). The Plugins can be identified e.g. by the buttons with the sign "+1" on a white or colored background. You may access an overview of the Google Plugins and their appearance here: developers.google.com/+/plugins
Your browser establishes a direct link to the servers of Google, when you access a page of our website that contains such a Plugin, The content of the Plugin is transmitted by Google directly to your browser and integrated into the website. Through integration, Google obtains the information that you have visited the specific page on our website, even if you do not maintain a Google+ profile or you are not currently logged in to Google+. Your Browser transmits this information (including your IP address) directly to the Google servers located in the USA. Your information is stored there. Google can assign your website visit directly to your Google+ profile, if you are logged onto Google+. If you interact with the Plugins, for example, if you click the “+1", the respective information is also directly transmitted to and stored on the Google servers. In addition, this information is published on Google+ and is also shared with your Google+ contacts. Please refer to Google's data protection notices regarding purpose and scope of data collection, processing and use of the data by Google, as well as your respective rights and browser setting options that are available to protect your privacy: www.google.com/intl/de/+/policy/+1button.html

If you do not want Google to directly assign the data Google collected from our website to your Google+ profile, please ensure that you have logged off from Google+ prior to visiting our website. You may also completely prevent the loading of Google Plugins using Add-Ons for your browser.

8. Use of Twitter

Twitter service functions are integrated into our website. These functions are offered by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. Web pages you visited are linked to your Twitter account and published to other users by using Twitter and the function "Re-Tweet". Data is also transferred to Twitter within this process.
We expressly note that we as the provider of this website do not have any knowledge of the transmitted data's content, as well as the use of such data by Twitter. You may access additional information in the Twitter data protection statement at twitter.com/privacy.
You may change your data protection settings in your account settings at twitter.com/account/settings .

9. Use of Criteo

We employ a Criteo GmbH technology on our website to collect and store anonymized information on our users’ web-browsing behavior for marketing purposes. This data is stored in Cookies on the user's computer. Criteo GmbH records web-browsing behavior in an anonymized manner and applies an algorithm to analyze web-browsing behavior. Based on this analysis, Criteo GmbH can display targeted product recommendations in the form of personalized advertisement banners on other web pages (so-called publishers). In no event can this data be used to identify you personally as visitor of our website. The collected data is only used to improve the web offering. This information is not used otherwise or disclosed to any third party. You may object to the fully anonymous analysis of your web-browsing behavior on our website by clicking here Criteo Opt-Out. If you opted out (opt-out cookie) and wish to have your personalized Criteo banners displayed again, please click on Criteo Opt-In.
You may obtain additional information on Criteo GmbH’s technology by accessing Criteo GmbH Data Protection Provisions.

10. Use of Doubleclick

We use the services of third party advertising companies that collect information on visits to our and other web pages using so-called "DoubleClick DART Cookies" to be able to create personalized, user-related advertising for the visitors of our website. By employing this method, it is possible to better take the user's interests into account and offer the user advertising for products and services that correspond to the user's real interests. This method does not collect or use personal data such as name, address, e-mail address or telephone number; DART Cookies only contain the domain name which set the Cookie ("ad.doubleclick.net"), the Cookie's validity (duration) period and a "value".
The user may object to the use of DART Cookies by opt-outing at: Google ad and content network privacy policy .
Additional information on DoubleClick DART Cookies may be obtained at: emea.doubleclick.com/DE/privacy/faq.aspx

11. Personal Recommendation per E-Mail 

The statement of consent does not automatically sign you up for the Newsletter. If you wish to receive the Newsletter please subscribe separately. Please click the link to subscribe to the Newsletter link. As a subscriber of our Newsletter you will routinely receive news on the newest trends in our assortment, exiting events and other relevant topics. Based on your consent to the personalized storage of your browsing behavior on the POLO web pages you will receive individual recommendations and advertising tailored to your interests in order to create an individual and customer friendly shopping experience for you. We use your browsing behavior to continuously improve your POLO shopping experience. For this purpose, we use the information you provided and the automatically generated information, such as e.g. receipt and e-mail read confirmation, date and time of your POLO Online Shop visit, products for which you showed interest or your order list.

We expressly use this information in personalized form. With this information, you support Polo in our efforts to improve our web pages and our offerings for you and to send you individual e-mails. We endeavor to send you information that corresponds to your preferences and interests and at the same time avoid sending you superfluous random advertising.

When you subscribe to the POLO Newsletter, you provide your consent to POLO to use the data you provided, as well as personalized user data, in order for POLO to present to you personalized advertising and / or special offerings and services.

If you wish to no longer receive personalized advertising or the Newsletter from POLO, you may object to receiving personalized advertising or the Newsletter in general or to certain measures, without incurring any costs other than base tariff transmission costs. Each Newsletter contains an Opt-Out link.

You may unsubscribe from the Newsletter by clicking this link .

12. Use of the POLO Bike-Database

A Cookie is set for a period of 365 days, if you permanently store information on your bikes in our Bike database. The stored information on your bikes allows us to always display the correct parts for your bike. In addition, we can use this Cookie to provide you with correct offerings for your bike outside of the Webshop.

13. Information Rights and additional Information

Your trust is important to us. For this reason, we are always available to you for any questions you may have regarding the processing of your personal data. If you have any questions that have not been answered by this data protection statement or if you would like more detailed information to a certain point, please contact our service department at any time (service(at)polo-motorrad.de).
Please send your written inquiry to the address below, we will gladly provide you with information on your stored data.

Contact:

POLO Motorrad und Sportswear GmbH,
Polostraße 1
41363 Jüchen
Phone-No: 02165 84 40 200
 
E-mail address: info(at)polo-motorrad.de
Inquiry via Contact Form

Pursuant to the German Federal Data Protection Act you have the right to receive information regarding your stored data free of charge and you are entitled to demand that such data is corrected, blocked or deleted, if applicable.